Privacy Policy
K&W Premier Heating and Air, Inc. (“K&W,” “we,” “us”) respects your privacy. This policy explains what information we collect when you visit kwheatingandcooling.com, call us, or request service, how we use it, and the choices you have.
Effective date: October 9, 2026
Who we are
K&W Premier Heating and Air, Inc.
4324 Vogel Rd, Evansville, IN 47715
Phone: (812) 589-9338
Email: kwheatingandair@gmail.com
Information you give us
When you fill out a form on our website, call us, or email us, we collect the information you choose to provide. This may include:
- Your name, phone number, email address and service address
- The type of service you need, your preferred date and time, and any details you include in your message
- Information you share with us during a phone call or service visit
Information collected automatically
When you visit our website, some information is collected automatically, including:
- Your IP address, browser type, device type and general location (city or region)
- The pages you visit, how long you stay, and the page or website that brought you here
- Whether you arrived by clicking one of our ads on Google
This information is collected using cookies and similar technologies, described below.
How we use cookies and tracking tools
Google Analytics. We use Google Analytics to understand how visitors use our website, such as which pages are most helpful and where visitors come from. Google Analytics uses cookies and collects information about your visit. You can learn how Google uses this data at How Google uses information from sites that use its services, and you can opt out with the Google Analytics Opt-out Browser Add-on.
Google Ads. We advertise on Google. When you click one of our ads, Google adds a click identifier to the web address. Our website stores this identifier in a cookie and may include it with any form you submit, so we can tell which ads lead to service requests. Google Ads also measures whether ad clicks lead to calls or form submissions. You can manage how Google personalizes ads in your Google Ads Settings.
Call tracking. When you visit our website from a Google ad, you may see a tracking phone number provided by our call-tracking service, CallRail. Calls to that number are forwarded directly to our office. CallRail records details of the call, such as the phone number you called from, caller ID name, date, time and length of the call, and which ad or search led to the call. We do not record the contents of calls.
Spam protection. Our website uses Google reCAPTCHA to keep out spam and automated abuse. reCAPTCHA collects information about your device and how you interact with the page. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
Your choices. Most browsers let you block or delete cookies in their settings. If you block cookies, the website will still work, but some features, such as form attribution, may not.
How we use your information
We use the information we collect to:
- Respond to your questions and service requests
- Schedule appointments, provide service, and send estimates and invoices
- Follow up about work we have done for you
- Understand which advertising and website pages bring in customers, so we can improve them
- Keep our website secure and free of spam
How we share your information
We do not sell your personal information.
We share information only with companies that help us run our business, and only as needed for them to provide their services to us. These include:
- Google (website analytics, advertising and spam protection)
- CallRail (call tracking)
- Our website hosting, security and email delivery providers
- The software we use for scheduling, dispatch and invoicing
We may also share information if required by law, or to protect the rights, property or safety of K&W, our customers or others.
How long we keep information
We keep service requests and customer records for as long as we need them to provide service, keep accurate business and tax records, and meet legal requirements. Website analytics data is kept according to the retention settings of the tools listed above.
How we protect information
We use reasonable safeguards to protect the information we collect, including secure (HTTPS) connections on our website. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.
Your requests
You can ask us to:
- Tell you what personal information we have about you
- Correct information that is wrong
- Delete your information, unless we need to keep it for service, billing or legal reasons
- Stop contacting you
To make a request, call (812) 589-9338 or email kwheatingandair@gmail.com. We will respond within a reasonable time.
Links to other websites
Our website may link to other websites, such as financing providers or equipment manufacturers. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
Contact us
Questions about this policy or your information:
K&W Premier Heating and Air, Inc. 4324 Vogel Rd, Evansville, IN 47715
Phone: (812) 589-9338
Email: kwheatingandair@gmail.com
